AI Agents & Automation
Assistants and automations installed into the tools you already use, so the repetitive part of the day handles itself instead of landing on someone's desk.
We are deliberately unexcited about AI in the abstract. The question is not whether a model can do something, but whether doing it removes a job nobody wants, answers customers faster, or stops information being retyped between two systems.
So an engagement starts from a task, not a technology. We look at what happens today, agree what good looks like, then install the smallest thing that does it reliably and show you exactly how it works.
The work this service covers
- Customer-facing chat and enquiry agents
- An assistant on your site or in WhatsApp that answers common questions, collects what you need from an enquiry, and hands over to a person the moment it should.
- Assistants grounded in your own documents
- Answers drawn from your handbooks, price lists and past quotes rather than from the open internet, with the source shown so an answer can be checked.
- Automation between your tools
- n8n workflows that move information between forms, email, spreadsheets, CRM and invoicing, so the same fact is entered once and appears everywhere.
- Guardrails and a human in the loop
- Clear limits on what the agent may do on its own, what needs approval, and what it must escalate. Every run is logged and readable.
- Setup, testing and handover
- Installed in accounts you own, tested against real examples from your business, and handed over with a written runbook for changing it later.
A process you can plan around
Four steps, in this order, on every engagement.
- 01
Find the repetitive job
A short session on where time actually goes. We pick one task with a clear before and after, not a vague ambition to use AI.
- 02
Prove it on real examples
The agent is tested against your own past enquiries and documents before it is allowed near a customer, so you can see where it is right and where it is not.
- 03
Install and supervise
It goes live on a narrow slice of the work with a person reviewing what it does, then widens only once the results hold up.
- 04
Hand over and measure
You get the runbook, the accounts and a plain monthly read on what it handled and what it escalated.
Delivered, documented, yours
Everything is registered to your company from day one. There is nothing to hand back later.
- The agent or workflow running in accounts registered to you
- Written runbook covering how to change, pause or extend it
- Test set of real examples with the results recorded
- Escalation rules agreed in writing
- Cost breakdown for the services it depends on
- 30 days of adjustments after go-live at no cost
Tell us what you are building
Share the outcome you need and any constraints you are working within. You will get a straight answer on scope, timing and cost from the engineer who would do the work.