Data Deletion

If you connected a WhatsApp Business Account

The fastest route is the dashboard itself. Sign in at /dashboard/settings/whatsapp and choose Disconnect. That takes effect immediately: we tell Meta to stop sending us your messages, we destroy the access token, which is the thing that let us act for your business at all, and we delete the conversations kept in your inbox with us, including past chats and contact names brought in from the WhatsApp Business app. Your WhatsApp account, your number and the chats on your customers’ phones are yours and are not touched.

To delete a single conversation instead, open it in your inbox and choose Delete. It is removed at once, with every message in it.

Disconnecting leaves one record behind: your WhatsApp Business Account id and phone number id, kept so we can answer questions about a connection that once existed. To have that deleted too, email contact@elephanttechhq.com from the address on your account, with the subject Data deletion. We delete it within 30 days and confirm by reply.

If you messaged a business that uses our service

When you write to a business on WhatsApp, your message reaches them through us. We keep your number, the name on your WhatsApp profile and the conversation so that business can read it and reply to you. If the business uses the WhatsApp Business app and chose to share its chat history when it connected to us, your earlier chats with it (up to six months) and the name it saved you under are kept the same way. Nobody else can read it, and we do not build a profile of you. It is deleted when the business deletes the conversation or stops using our service. What is written to our logs is truncated and retained for a short period for troubleshooting.

The conversation belongs to the business you wrote to, not to us, so ask them first — they can delete it from their inbox with us at any time. To have it deleted by us directly, email contact@elephanttechhq.com with the number you messaged from, the business you wrote to, and roughly when you wrote.

If you sent us an enquiry

Email contact@elephanttechhq.com from the address you used, and we will delete the enquiry and everything stored with it. We keep nothing beyond what our legal and accounting obligations require, and we say so if any of it must be retained.

What we never hold

We never see or store your Facebook or WhatsApp password. What we hold is an account identifier and an access token you issued to us from your own Meta account, which you can revoke at any time — from our dashboard, or from Meta Business Integrations, which works even if you cannot reach us.

How long a request takes

Disconnecting is immediate. An emailed request is acted on within 30 days, and usually the same week. If we cannot identify you from the details you send, we will write back and ask rather than guess.

The rest of what we collect and why is in our Privacy Policy.