Flow AI
24/7 intelligent customer engagement and instant checkout.
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Flow AI
online
- 1
Grounded answers
Replies come from your catalogue, policies and FAQ, never from the model's general knowledge. Unknown questions are escalated, not guessed.
- 2
Actions, not just text
The agent can reserve stock, generate a payment link and book a slot by calling your systems through n8n.
- 3
Human handover
Low-confidence or sensitive conversations are routed to a person with the full transcript. The customer never notices the seam.
Most customer questions arrive on WhatsApp and most of them are the same twenty questions. Flow AI answers those instantly and accurately, from your own product data, and knows when to hand a conversation to a person.
It is built as a real sales channel rather than a chatbot: it can check stock, reserve an item, take a deposit and confirm a booking without the customer leaving the chat.
What Flow AI does
AI knowledge base
Product data, pricing, policies and past conversations are indexed for retrieval. Updating a document updates the agent. No retraining.
Automated booking
Availability is checked live, the slot is held, and the confirmation goes out on WhatsApp with a calendar attachment.
Multi-language support
Detects the customer's language and replies in kind. Tone and formality are configured per market.
The stack, and why each piece is in it
Technology choices are decisions with reasons. These are ours.
- OpenAI API
- Reliable structured outputs and tool calling, which the agent depends on to trigger real actions safely.
- WhatsApp Business API
- The official channel: verified sender, message templates and no account-ban risk from unofficial bridges.
- n8n
- Every side effect (CRM writes, calendar holds, payment links) runs as an inspectable workflow your team can read and edit.
- Node.js
- One runtime for the webhook receiver, the retrieval layer and the orchestration, deployable to any cloud.
What changes per client, and what does not
The core is proven and stays fixed. Everything that makes it yours is configuration.
Fixed
- Retrieval-grounded answering with source citations
- Confidence thresholds and human handover flow
- Conversation logging and audit trail
Configurable
- Knowledge sources: catalogue, docs, ticket history
- Actions the agent may take and their approval rules
- Languages, tone and opening hours
- CRM, calendar and payment provider integrations
Talk to us about Flow AI
Share the outcome you need and any constraints you are working within. You will get a straight answer on scope, timing and cost from the engineer who would do the work.